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System Maintenance and Warrenty
Maintenance Service Contract Spreadsheet

Maintenance Contract Categories and Details
System Checkup
Regular maintenance period Regular maintenance period
Regular function test Regular function test
Response time by phone Response time by phone
On-site repair time On-site repair time
Function recovery time Function recovery time
Phone consulting Phone consulting
Technical repair labor cost Technical repair labor cost
Education and Training Education and Training
Provision of spare parts Provision of spare parts
Parts replacement for equipment repair Parts replacement for equipment repair
Light bulbs and consumable replacement Light bulbs and consumable replacement
Request a Repair
NoneSystem Checkup
NoneRegular maintenance period
NoneRegular function test
UnlimitedResponse time by phone
UnlimitedOn-site repair time
No time limitFunction recovery time
No extra chargePhone consulting
Extra chargeTechnical repair labor cost
Extra chargeEducation and Training
No extra chargeProvision of spare parts
Extra chargeParts replacement for equipment repair
Extra chargeLight bulbs and consumable replacement
Regular maintenance contract
None System Checkup
Once every three months Regular maintenance period
Once every three months Regular function test
Eight working hoursResponse time by phone
24 working hours On-site repair time
No time limit Function recovery time
No extra charge Phone consulting
No extra charge Technical repair labor cost
Extra charge Education and Training
No extra charge Provision of spare parts
Extra charge Parts replacement for equipment repair
Extra charge Light bulbs and consumable replacement
Warranty maintenance contract
Once a year System Checkup
Once every three months Regular maintenance period
Once every three months Regular function test
4 working hours Response time by phone
16 working hours On-site repair time
32 working hours Function recovery time
No extra charge Phone consulting
No extra charge Technical repair labor cost
No extra charge Education and Training
No extra charge Provision of spare parts
No extra charge Parts replacement for equipment repair
Extra charge Light bulbs and consumable replacement

System Maintenance and Warrenty
Analysis table for maintenance contract comprehensive benefit

Request a Repair

Benefits for Service

Uncertain repair time, no time limit

No repair priority

No time limit guarantee for system function recovry

No video server and environmental control equipment provided

No phone or internet troubleshooting

Benefits for use

Unable to immediately know the usability of equipment

Unable to immediately know the system stability

Unable to quickly restore system usage features

Benefits for Time

The scheduled meetings cannot be held normally due to equipment failure that cannot be detected in advance

The meetings cannot be completed in sequence due to system instability, resulting in time delay

Benefits for Cost

Extra charge for repairment

Extra charge for spare parts

Extra charge for equipment repairment

Extra charge for parts replacement

No regular equipment inventory check

Maintenance Contract

Benefits for Service

Regular maintenance every three months

On-site repairment within 8 hours by phone calls

24 working hourson-site

No time limit guarantee for system function recovery

Telephone or internet troubleshooting available

No spare parts for video server available

Benefits for Use

Able to keep track of equipment status at any time

Able to know the system functionality at any time

Unable to quickly restore system usage features

Benefits for Time

Relevant factors that may cause equipment failure can be discovered in advance due to regular equipment maintenance

System failures can be troubleshooted instantly through internet due to remote troubleshooting system

Benefits for Cost

Free of charge for repairment request

Free of charge for equipment maintenance

Extra charge for spare parts for video equipments

Extra charge for parts replacement for video equipments

Regular equipment inventory check

Warrenty Contract

Benefits for Service

Regular maintenance every three months

On-site repairment within 4 working hours by phone calls

16 working hour ON-SITE

32 working hour guaranteed recovery for system functions

Telephone or internet troubleshooting available

Spare parts for video server available

Benefits for Use

Able to keep track of equipment status at any time

Able to know the system functionality at any time

可以快速回復視訊會議使用

Benefits for Time

Relevant factors that may cause equipment failure can be discovered in advance due to regular equipment maintenance

System failures can be troubleshooted instantly through internet due to remote troubleshooting system

Benefits for Cost

Free of charge for repairment request

Free of charge for equipment maintenance

Free of charge for spare parts of video equipments

Free of charge for parts replacement for video equipments

Regular equipment inventory check

Video Equipment Repairment

Video Conference System

  • Tandberg：770MXP、880MXP、990MXP、Edge 85、Edge 95、C20、 SX20。
  • Polycom ViewStation Series、VSX Series、HDX Series、Group Series。
  • Sony：PCS-P1、PCS-C1、PCS-G50。
  • Aethra：VEGA Series( VEGA X3、VEGA E4、VEGA X5、VEGA X7 )。
  • Radvision：XT-1000、XT-4000、XT-5000、XT-6000
  • LifeSize：Room、Team、Passport。
  • Multi Homing Gateway Device。

Types of repairment

Startup Problems

  • Unable to start the server(in the status of no power)
  • The device will automatically restart.
  • After startup, the system is unstable and will restart automatically.

Camera Problems

  • The camera keeps shaking or is unable to rotate
  • No image output from the camera (blue screen)
  • The image of camera shows no color (in black and white).
  • No output on the screen or the screen output is abnormal (snow interference).
  • The camera is unable to be remotely controlled.
  • The image of camera looks like oil painting.

Image Output/Input Problems

  • No output or input for DVI OR VGA PORT.
  • No output or input for COMPOSITE VIDEO OR S-VIDEO port images.
  • The image output disappears instantly.
  • The screen shows flickering, floral spots, and broken images.

Communication Problems

  • Network (TCP / IP) communication cannot be connected.
  • Network (TCP / IP) connection will be disconnected during using.
  • ISDN PORT cannot communicate.

Audio Problems

  • The external microphone has been muted (the status indicator is in red).
  • The device's voice output and input are abnormal.
  • The microphone cannot pick up voice or the volume is too low.

Remote controller Problems

  • The remote control function is invalid.
  • Some buttons are invalid.

Signal cable Problems

  • Broken tenon of signal cable connector of POLYCOM VSX desktop microphone
  • TANDBERG C20 desktop microphone signal cable disconnected

Audio Conference Equipment

  • Polycom SoundStation I & II。
  • TClearOne RAV-900。
  • ClearOne：Chart-50、Chart-150。
  • Yamaha：PJP-25UR。

Types of Repairment

  • SoundStation：
    • Unable to dial or no dial tone.。
    • Unable to hang up.
    • No audio output.
  • After startup, the power is on but the status is unable to turn to READY.
  • The server is unable to be turned on(the status is of no power).
  • The external microphone cannot pick up sound, the receiving status is abnormal or unusable.。
  • The USB device cannot be identified by the computer.
  • The volume gradually decreases to mute or cracking.